Frequently Asked Questions
▲ How do I arrange admission to Austin Recovery?
Call 7 days a week (512) 697-8600 or toll free 1-800-373-2081 to speak to an admission specialist.
▲ What are your admission hours?
We accept admission 7:30 am-2:00 pm Monday through Friday. Appointments are encouraged but not absolutely necessary. Admission specialists are available by phone 7 days a week.
▲ I will be flying into Austin to come to Austin Recovery. How will I get from the airport to Austin Recovery?
Most of the time we are able to send one of our admission staff to the airport to pick you up. If we are unable to pick you up, we will provide cab fare through Yellow Cab.
▲ What forms of payment does Austin Recovery accept?
Austin Recovery accepts payment by Visa, MasterCard, American Express, personal check or cash.
▲ Does Austin Recovery offer a payment plan?
Austin Recovery is a participating provider with MyMedicalLoan.com. Apply by calling them at 1-877-788-0710 or apply online at www.MyMedicalLoan.com
Full payment is expected at time of admission but can be made incrementally by program. Speak to an admission specialist for details.
▲ What should I pack to bring to treatment?
Austin Recovery recommends for you to pack approximately 7 days of comfortable clothing, personal hygiene items (no aerosols or items with alcohol in the first 3 ingredients), medications prescribed to you with refills available, a spiral notebook, reading materials that are self-help or recovery-oriented and a modest one piece bathing suit (females), swim trunks (males at the Lodge). Pictures of loved ones are also allowed. See a more complete list at What to Bring.
▲ Am I allowed to use my cell phone?
No. Cell phones, pagers, laptop computers, electronic games and MP3 players/iPods are not allowed. If you have questions about items not listed here please ask an admission specialist.
▲ May I have visitors?
Yes, on Saturdays we encourage visitation from family and others who will be part of your recovery support system. Visitation is for friends and family that participate in the family program, which begins at 1:00 pm, on Saturday afternoons until 3:30 pm.
Doors open from 12:15 p.m. until 12:55 p.m. At 12:55 doors close to begin the one-hour lecture from 1-2 p.m. Children under 12 are allowed to join visitation after 2 p.m.
Please note: Visitation is allowed beginning the second Saturday in treatment and thereafter. Visitation is not allowed in detox or the first Saturday in treatment.
We allow the following items to be brought to visitation: money, cigarettes, stamps, medication, diapers, wipes and formula. Other items may be mailed or dropped off anytime other than visitation day.
▲ Can I receive and make phone calls?
Due to confidentiality laws, a consent form must be signed allowing Austin Recovery to take a message. Incoming calls from persons on the consent form will be directed to your counselor. Outgoing calls are permitted as approved by your counselor per program rules.
▲ What phone number should I call to leave a message for my loved one?
Call (512) 697-8500 and the operator will route your call. If you call after hours or on the weekend, please follow the recorded instructions to connect to the appropriate program. Once admitted and assigned a counselor, your loved one may call you with their counselor's direct phone number.
▲ May I receive letters from home?
Yes. Incoming mail should be addressed to the client c/o:
Austin Recovery
8402 Cross Park Drive
Austin, Texas 78754
▲ Is cigarette smoking permitted at Austin Recovery?
Yes, smoking is permitted in designated outdoor areas during break times.